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Service Coach- Evening-(3-11)

Overview
At WellStar we all share common goals. That's what makes us so successful ? and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the largest not-for-profit healthcare system in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.
Responsibilities
Contribute to the execution of WellStar's vision and strategies by partnering with facility leaders to ensure a patient experience that is seamless, consistent and special. Participate in the development of customer service strategies and ensure that the strategies are implemented consistently across the system. Participate in the development of customer service targets and performance improvements strategies. Consult with campus leadership teams and customer service committees on results and improvement planning.
Qualifications
Required Education
Bachelor degree in business, industrial engineering or related field required; Masters Degree in healthcare, business, engineering or related field preferred.
Required Experience
Four (4) years of process improvement/re-engineering experience in customer service or quality; or 4 years experience as a business analyst in healthcare.
Required Minimum Skills
Proficient in MS Word, PowerPoint, Excel and Access. Familiarity with statistics and statistical packages (Winstat and SPSS) preferred. Experience in assessment, process and performance improvement methodologies. Skilled in initiating and executing both large and small scale change initiatives. Experience in implementing strategic and quality initiatives, analyzing and using data to drive change. Experience helping organizations become more effective, develop leaders and solve problems. Experience in developing and managing projects from beginning to end with measurable results and operational impact. Skilled facilitator with excellent platform skills. Ability to work in a fast-paced team environment.
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